IT Support Specialist - PE Firm

Menlo Park, CA

Full Time

Mid Level

Do you enjoy working with a variety of people and technologies each day?
Do you excel at providing technology solutions to smart, driven individuals?
Would you like to work at a leading Private Equity firm?

If you answered yes to these questions then we have an exciting opportunity that’s right up your alley.

We are seeking an IT Support Specialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity.

Job Description:

This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team.

As an IT Support Specialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.

Customer service expertise is essential.

Qualifications:

5+ years of IT industry experience
End user support experience for Windows in a corporate environment
A drive to assist customers and solve their technical problems
Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters
Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets)
A strong understanding of connecting computers to networks, especially over wifi and VPN
Management of mobile devices (iPhone/Android) in a corporate environment
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)
Problem solving and intuitive troubleshooting skills
Perform small project-based work to improve IT and other systems
Ability to work occasional weekends and after hours

Does this opportunity interest you?

If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service!

About us:

We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs.

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I am familiar with supporting the following in a corporate environment: Office 365, G Suite, SSO Solution, Box, Dropbox, Egnyte, Salesforce*

I have a deep understanding of the management and securing of the following desktop Operating Systems in a CORPORATE environment:*

If asked, my current or prior supervisor would describe my attention-to-detail, organizational and prioritization skills as:*

When interacting with C-Level or senior management, I am:*

What do you believe are the top three security initiatives a company should have in place right now?*

I understand and accept that this a support role and will entail tasks such as resolving Desktop OS, Office application issues, providing laptop, desktop, and handheld support, and generally anything else that arises:*

My experience supporting Microsoft Office is best described as:*

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IT Support Specialist - PE Firm

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