School IT Support Specialist

San Francisco, CA

Contracted to Full Time

Entry Level

Would you like to work at a leading independent high school?
Do you enjoy working with a students, faculty, and a variety of technologies each day?
Do you excel at providing technology solutions to smart, driven individuals?

If you answered yes to these questions then we have an exciting opportunity that’s right up your alley.

We are seeking an IT Support Specialist with a solid background in end user support, Macs, and cloud systems to join our growing team in an important client-facing support capacity.

Job Opportunity:

We are looking for an organized, dedicated, and skilled Technology Support Analyst who is passionate about providing world-class IT services, and who will be responsible for the installation, configuration, maintenance, and repair of all faculty and staff client computing devices, including mostly Mac and some Windows laptops and iPads, as well as staffing the school’s technology helpdesk.

Necessary Skills, Abilities, Background, and Experience:

Ability to start work at 8:00 every school day morning
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner
Ability to appropriately prioritize tasks to meet expected SLA, project deadlines, etc.
Must be able to climb a ladder to service ceiling-mounted projectors
Must be able to lift up to 15 pounds
3+ years’ experience installing, configuring, and troubleshooting Windows and Mac OS X desktop and laptop hardware and software in a production networked environment
2+ years’ experience installing, configuring, and supporting Microsoft Office
2+ years’ experience setting up, configuring, and troubleshooting iPads or other Apple iOS devices

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I am familiar with supporting the following in a corporate or school environment: Office 365, G Suite, Zoom, Adobe Creative Suite, Airtime.*

I have a deep understanding of the management and securing of MacOS in a School or Corporate environment:*

If asked, my current or prior supervisor would describe my attention-to-detail, organizational and prioritization skills as:*

When interacting with faculty, C-Level or senior management, I am:*

What do you believe are the top three security initiatives a company should have in place right now?*

I understand and accept that this a support role and will entail tasks such as resolving Desktop OS, Office application issues, providing laptop, desktop, and handheld support, and generally anything else that arises:*

My experience supporting Microsoft Office is best described as:*

My work eligibility status is:*

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School IT Support Specialist

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